Posts Tagged ‘The Doctors Laboratory’

The Doctors Laboratory

Monday, June 16th, 2008

The Doctors Laboratory Logo

Introducing a Customer Service Function

Saturday, April 26th, 2008
The Doctors Laboratory

The Doctor’s Laboratory needed to change the way it managed calls, so that customers felt they were receiving a proactive response. Rather than being transferred to a switchboard, and then to departments, a mini call centre was established, with new staff managment processes Read More