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Productivity within the field force at BT Retail was not reflecting the improvements made through technical innovation. A radical solution was required, to change the management paradigm. A self-management principle was used, to encourage the taking of ownership and responsibility at all levels within the Business Unit Read More
This event complements Commercial Awareness 1: ‘Understanding Business’, and enables managers to understand and manage the levers of profitability for success within their marketplace. Managers will perform better in a profit and loss accountable environment by knowing what is important to manage and measure, and the impacts they can have on EBIT, EBITDA and other profit measures.
This event focuses on the commercial understanding required in the business, enabling managers to more fully appreciate the environment in which the company operates and make more informed commercial decisions as a result. As the marketplace becomes more competitive, delighting customers through excellent service is the only real path to business sustainability. This event examines corporate priorities for the client company, their effect on profit and revenues and how to make profitable decisions when managing company contracts. It can be tailored to meet the needs of Senior Managers as they develop service strategy, and teams who will implement the strategy.
Employee engagement is the hard issue that CEOs must get to grips with. It predicts profitability and ensures long term growth and market out-performance.
Innovative work practices can be generated through effective engagement approaches, building a culture of team performance and responsibility for your business.
We can assist you in choosing how to develop and manage your engagement strategy, and in enhancing internal capability and skill to rise to the performance challenge. Our approach integrates several elements in a tailored plan specific to you.
Our workshops and training events enable your management teams to develop practical skills and prepare effective plans for aligning and delivering their goals for improving business performance.
We design and deliver large scale development programmes, workshops for specific skills, mentoring and coaching for managers, and web based modules for self-learning.
Click here to download a .pdf copy of our Training and Event Portfolio.
With our partners we provide customer and employee research for a wide variety of organisations to evaluate factors such as organisational engagement, change and customer perception.
We pride ourselves on offering excellent value for money and rapid turnaround of results.
We also provide diagnostic services to teams and individuals to help with personal development and learning activities.
Transformation programmes can be very positively received when the culture and the new requirements are aligned and integrated with care.
But we so often hear of programmes that have been ill thought out and poorly executed.
We provide transformation planning and execution services that enable client organisations to work with the prevailing culture and involve and engage employees at the earliest appropriate stage to achieve radical change in planned time-scales.
“We are very pleased with the very effective delivery of our online performance management system…”
