Posts Tagged ‘congruent behaviour’

How does incongruent behaviour impact engagement?

Friday, July 30th, 2010
Engagement occurs at a psychological point where the employee chooses to give their extra effort. They will always be assessing whether they have made the right choice and will be predominently be looking for evidence to support their decision. However, if they begin to see contrary evidence, a sense of betrayal develops which eventually erodes their trust. This article gives insight into how that situation develops.