Posts Tagged ‘Balanced Scorecard’

Best Practice in Engaging Employees

Tuesday, January 17th, 2012
This guidebook gives best practice ideas and concepts that help define and shape your workplace environment so it attracts and engages employees.

Guidebook: Best Practice in Engaging Employees

Tuesday, January 17th, 2012

Balanced Scorecard

Thursday, November 26th, 2009

The Balanced Scorecard, developed by Kaplan and Norton at Harvard Business School provides a clear and unambiguous method for delivering startegy through linked goals and objectives. It is an excellent tool for driving sustainable performance improvement.

The Customer Experience

Thursday, November 26th, 2009

Considering your customers’ criteria for a successful product and service enables the process of defining the experience you want your customers to enjoy in dealing with your company.

Introducing the Balanced Scorecard

Tuesday, June 17th, 2008

A Balanced Scorecard of critical objectives, measures and key performance indicators enables the organisation to identify and focus on the key factors that ensure sustainable results. Financial success is achieved through effective management of factors that affect the customer, internal performance and organisational capability and learning. A balanced set of objectives and measures and performance indicators, with associated relevant management information enables clear communication and understanding of business strategies, supports good decision-making in all parts of the business and helps translate strategy into action. This event enables the senior management team to develop the scorecard framework for their business and plan for its effective implementation.