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Commercial Management

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The challenge of performance is in translating strategy to action. Excellent Strategies that are not understood, owned and delivered by the workforce will falter at their first step.

When teams focus on their specific day-to-day responsibilities, commercial considerations can take a back seat. For both private and public organisations, developing a commercial mindset can make an immediate impact on the bottom line.

Commercial awareness can provide priority and focus to a change programme that enables managers and their teams to understand their commercial objectives, drivers of performance and the cost of doing business.

The aim of a commercial awareness programme is to improve the quality of commercial decision-making through broadening knowledge and scope of thinking. This includes understanding revenues, costs and opportunities for improvement on the one hand, and customer expectation and actual experience on the other.

To ensure success, managers need to be supported by timely and regular management information allowing them to monitor progress, fine-tune actions, and deal with problems in an effective way. Hand-offs in cross-functional processes usually result in delay and added cost and can affect results in an end-to-end process. A management focus on building healthy relationships across the process formalises outcomes in delivering an excellent customer experience and helps establish cost-effective operational activity.

Coote Harvard can enable the organisation to establish and maintain a commercial focus through connecting the engagement and capabilities of the people with the aspiration and infrastructures of the organisation. We support commercial decision making through encouraging managers and the workforce take a commercial attitude to their work.

How do we encourage a commercial mindset?

Consultancy to:

define the commercial environment
create the commercial storyfor communication to managers and staff
identify measures to drive commercial focus and monitor performance
establish rapid decision making
develop an approach to encourage ownership and engagement
establish a monitoring process

Training Events:

Commercial & Financial Awareness
Business Simulations
It’s Our Business

Would you like to find out more?

If that's a ‘Yes’, contact our office to arrange a free initial discussion.

Tel: +44 (0) 1767 631875

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Our Services:

Employee Engagement

Employee engagement is the hard issue that CEOs must get to grips with. It predicts profitability and ensures long term growth and market out-performance.

Innovative work practices can be generated through effective engagement approaches, building a culture of team performance and responsibility for your business.

We can assist you in choosing how to develop and manage your engagement strategy, and in enhancing internal capability and skill to rise to the performance challenge. Our approach integrates several elements in a tailored plan specific to you.

Learning & Development

Our workshops and training events enable your management teams to develop practical skills and prepare effective plans for aligning and delivering their goals for improving business performance.

We design and deliver large scale development programmes, workshops for specific skills, mentoring and coaching for managers, and web based modules for self-learning.

Click here to download a .pdf copy of our Training and Event Portfolio.

Surveys & Diagnostics

With our partners we provide customer and employee research for a wide variety of organisations to evaluate factors such as organisational engagement, change and customer perception.

We pride ourselves on offering excellent value for money and rapid turnaround of results.

We also provide diagnostic services to teams and individuals to help with personal development and learning activities.

Transformation Services

Transformation programmes can be very positively received when the culture and the new requirements are aligned and integrated with care.

But we so often hear of programmes that have been ill thought out and poorly executed.

We provide transformation planning and execution services that enable client organisations to work with the prevailing culture and involve and engage employees at the earliest appropriate stage to achieve radical change in planned time-scales.