CooteHarvard » Resources

E-book: Making the Most of Best Practice to Generate Employee Engagement

Sue Coote — Mon, 02 Aug 2010 18:42:45 +0000

Is active leadership essential to achieving engagement?

Sue Coote — Fri, 30 Jul 2010 11:07:45 +0000

Active leadership is a dynamic concept and considers the daily experience of leadership received by employees, relative to the more passive guidance that can be achieved through good corporate communications. But should leadership be confined to the top of the organisation? New leadership theory supports the view that leadership is most effective when it is practised at all levels of the organisation. This article considers this rationale.

How does incongruent behaviour impact engagement?

Sue Coote — Fri, 30 Jul 2010 10:44:33 +0000

Engagement occurs at a psychological point where the employee chooses to give their extra effort. They will always be assessing whether they have made the right choice and will be predominently be looking for evidence to support their decision. However, if they begin to see contrary evidence, a sense of betrayal develops which eventually erodes their trust. This article gives insight into how that situation develops.

How does UK plc management compare with our competitor countries?

Sue Coote — Fri, 27 Nov 2009 14:30:13 +0000

I have recently read a research report on some joint work between the London School of Economics, Cambridge and Stanford Universities and McKinsey into the quality of management in UK manufacturing companies relative to other countries and its effects on economic performance. I thought I would share some of the surprising results with you.

Why do projects so often fail to deliver expectations?

Sue Coote — Fri, 27 Nov 2009 11:59:48 +0000

Let me outline a common scenario that projects implementations experience in complex organisations. Do you recognise this situation? The company has decided tointroduce a new system for allocating work and has chosen to appoint a project team to design and guide the changes. The team includes a core of three permanent employees and representatives from each of the operational functions who use the system. The team gets together for the first time, and after open discussions with the sponsoring executives, develop clarity about their task.

How can the level of engagement in your organisation influence the degree of internal innovation you achieve?

Sue Coote — Fri, 27 Nov 2009 11:26:18 +0000

Innovation is a major driver of the economy. It is not only a change that creates a new dimension, but one which has been successfully exploited. The drive to achieve innovation comes from many sources.

Firstly, there is innovation which stems from invention and subsequent planned investment in process and technology which changes the paradigm within which our product or service is delivered.

What actions can an executive take to increase employee engagement

Sue Coote — Fri, 27 Nov 2009 10:06:07 +0000

As an executive in an organisation, your key responsibility is to provide the leadership that will enable your people to be successful. And that's often quite a tall order. After all, that kind of leadership frequently has to wait until the numbers have been achieved and all fires have been put out.

We have all observed situations where the executive response to problems is to jump in with both feet and impose ideas and solutions for others to implement, whether workable or not. Opportunities for positive reinforcement are not taken, and everyone feels minimised by the experience.
Wouldn't it be nice if there was another way?

Implementing an On-line Performance Management System

Sue Coote — Tue, 17 Jun 2008 00:27:18 +0000

The HR team at O2 wanted consistency in the way that performance management was applied across their different business units, and employed Coote Harvard to deliver a new and simplified online version. Read More

Creating Successful Multilateral Conferences

Sue Coote — Tue, 17 Jun 2008 00:26:15 +0000

The Commonwealth Telecommunications Organisation plays a vital role in developing capability within its membership through a programme of workshops and conferences. Coote Harvard provided the knowledge and expertise that turned Strategic Human Resources into effective, memorable and informative events. Read More

Implementing A Commercial Business Culture

Sue Coote — Tue, 17 Jun 2008 00:25:17 +0000

Productivity within the field force at BT Retail was not reflecting the improvements made through technical innovation. A radical solution was required, to change the management paradigm. A self-management principle was used, to encourage the taking of ownership and responsibility at all levels within the Business Unit Read More