London Luton Airport
London Luton Airport is one of the UK’s largest airports and carried over 10 million passengers in 2008, employing over 500 staff, the airport is a major economic driver for the region, as well as a major base for ‘low cost’ or ‘no frills’ air travel. easyJet, Ryanair, Wizz Air, Monarch, Thomson, EL AL, Blue Air, Aer Arann, Flybe, Wind Jet and now Danubewings operate from the airport, departing to over 95 destinations including services to Europe, Africa, and Asia, with onward connections to Mumbai, Hong Kong, Johannesburg, Beijing and Bangkok via Tel Aviv.
Coote Harvard conducted an analysis of the customer experience for London Luton Airport, providing data for decision making within the management company.


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