Case Studies

Descriptive studies of projects undertaken by the Coote Harvard team.

Implementing an On-line Performance Management System

Tuesday, June 17th, 2008
O2

The HR team at O2 wanted consistency in the way that performance management was applied across their different business units, and employed Coote Harvard to deliver a new and simplified online version. Read More

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Creating Successful Multilateral Conferences

Tuesday, June 17th, 2008
CTO

The Commonwealth Telecommunications Organisation plays a vital role in developing capability within its membership through a programme of workshops and conferences. Coote Harvard provided the knowledge and expertise that turned Strategic Human Resources into effective, memorable and informative events. Read More

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Implementing A Commercial Business Culture

Tuesday, June 17th, 2008
BT Logo

Productivity within the field force at BT Retail was not reflecting the improvements made through technical innovation. A radical solution was required, to change the management paradigm. A self-management principle was used, to encourage the taking of ownership and responsibility at all levels within the Business Unit Read More

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Implementing a Capability Development Programme

Tuesday, June 17th, 2008
Orange Logo

When the Technical Department at Orange received their employee feedback results, it was clear that management capability needed to improve. Coote Harvard assisted the department to build team cohesion, and implement performance improvement mechanisms. Read More

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Introducing a Customer Service Function

Saturday, April 26th, 2008
The Doctors Laboratory

The Doctor’s Laboratory needed to change the way it managed calls, so that customers felt they were receiving a proactive response. Rather than being transferred to a switchboard, and then to departments, a mini call centre was established, with new staff managment processes Read More

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What our clients say

The Doctors Laboratory

“Our capability to grow our business has taken a leap forward...”

David Neep,
The Doctors' Laboratory

Commonwealth Telecommunications Organisation

“The Marketing and Customer Care workshop you delivered for us was the most successful event we have ever held...”

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Our Services

Employee Engagement

Employee Engagement

Employee engagement is the hard issue that CEOs must get to grips with. It predicts profitability and ensures long term growth and market out-performance.

Innovative work practices can be generated through effective engagement approaches, building a culture of team performance and responsibility for your business.

We can assist you in choosing how to develop and manage your engagement strategy, and in enhancing internal capability and skill to rise to the performance challenge. Our approach integrates several elements in a tailored plan specific to you.

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Learning & Development

Learning & Development

Our workshops and training events enable your management teams to develop practical skills and prepare effective plans for aligning and delivering their goals for improving business performance.

We design and deliver large scale development programmes, workshops for specific skills, mentoring and coaching for managers, and web based modules for self-learning.

Click here to download a .pdf copy of our Training and Event Portfolio.

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Surveys & Diagnostics

Surveys & Diagnostics

With our partners we provide customer and employee research for a wide variety of organisations to evaluate factors such as organisational engagement, change and customer perception.

We pride ourselves on offering excellent value for money and rapid turnaround of results.

We also provide diagnostic services to teams and individuals to help with personal development and learning activities.

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Transformation Services

Transformation Services

Transformation programmes can be very positively received when the culture and the new requirements are aligned and integrated with care.

But we so often hear of programmes that have been ill thought out and poorly executed.

We provide transformation planning and execution services that enable client organisations to work with the prevailing culture and involve and engage employees at the earliest appropriate stage to achieve radical change in planned time-scales.

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