Authors: Sue Coote

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Susan is a transformation and change consultant skilled in creating workplaces where productive employee engagement is a natural outcome.

Her work has gained EFQM recognition for innovative approach in developing Self-Directed Teamworking within large organisations.

She is experienced in working between cultures and has worked in many regions including Africa, India, Europe and the Caribbean.

She has a strong interest in optimising employee engagement and performance through establishing effective leadership throughout the organisation and delivering enabling support processes and structures.

Susan is a member of the Institute of Business Consultants, the Chartered Institute of Personnel and Development, the British Psychological Society and the Institute of Directors.

Her recent projects include:

• Design of an organisational vitality framework for a global health company
• Review of employee engagement practices for contact centre
• Design and delivery of executive leadership development centre
• Designed and delivered multi-lateral telecommunications conference events for an international development organisation
• Introducing EU funding to a Caribbean intermediary organisation and facilitating projects for development of a web portal and preparation of new spectrum management policy
• Design and implementation of a management capability framework in a Directorate of a major UK FTSE 100 company
• Facilitation of management structures and processes for an e-business
• Strategic review of executive team objectives relative to employee line of sight

Articles by Sue Coote:

• Webinar: “Mastering the Five Themes of Employee Engagement.”, 07 Sep 2010 in Training & Event Portfolio
• E-book: Making the Most of Best Practice to Generate Employee Engagement, 02 Aug 2010 in Resources
• Is active leadership essential to achieving engagement?, 30 Jul 2010 in Newsletters
• How does incongruent behaviour impact engagement?, 30 Jul 2010 in Newsletters
• How does UK plc management compare with our competitor countries?, 27 Nov 2009 in Newsletters
• Why do projects so often fail to deliver expectations?, 27 Nov 2009 in Newsletters
• How can the level of engagement in your organisation influence the degree of internal innovation you achieve?, 27 Nov 2009 in Newsletters
• What actions can an executive take to increase employee engagement, 27 Nov 2009 in Newsletters
• Diagnostic Profiles, 27 Nov 2009 in Surveys & Diagnostics
• A Framework for Engagement, 26 Nov 2009 in Employee Engagement
• Balanced Scorecard, 26 Nov 2009 in Employee Engagement
• Business Change Management, 26 Nov 2009 in Transformation Services
• Leadership and Management, 26 Nov 2009 in Employee Engagement
• Learning Programmes, 26 Nov 2009 in Learning & Development
• Commercial Management, 26 Nov 2009 in Employee Engagement
• The Customer Experience, 26 Nov 2009 in Employee Engagement
• Performance Management, 26 Nov 2009 in Employee Engagement
• Teamworking for Innovation, 26 Nov 2009 in Employee Engagement
• Outplacement Services, 25 Nov 2009 in Transformation Services
• Reducing Costs, 16 Nov 2009 in Transformation Services
• Commercial Awareness, 16 Nov 2009 in Employee Engagement
• Cross Boundary Working, 16 Nov 2009 in Employee Engagement
• Implementing an On-line Performance Management System, 17 Jun 2008 in Case Studies
• Creating Successful Multilateral Conferences, 17 Jun 2008 in Case Studies
• Implementing A Commercial Business Culture, 17 Jun 2008 in Case Studies
• Implementing a Capability Development Programme, 17 Jun 2008 in Case Studies
• Facilitating Managers to Implement Change, 17 Jun 2008 in Training & Event Portfolio
• Dealing with the Effects of Redundancy, 17 Jun 2008 in Training & Event Portfolio
• Leading Through Change, 17 Jun 2008 in Training & Event Portfolio
• Success through Customer Service, 17 Jun 2008 in Training & Event Portfolio
• Introducing the Balanced Scorecard, 17 Jun 2008 in Training & Event Portfolio
• Commercial Awareness 2: Managing for Profit, 17 Jun 2008 in Training & Event Portfolio
• Commercial Awareness, 17 Jun 2008 in Training & Event Portfolio
• Coaching Work Performance, 17 Jun 2008 in Training & Event Portfolio
• Introducing Autonomous Work Environments, 17 Jun 2008 in Training & Event Portfolio
• Implementing Performance Management, 17 Jun 2008 in Training & Event Portfolio
• The Employee Partnership, 16 Jun 2008 in Articles
• Transforming Customer Care, 16 Jun 2008 in Articles
• The Middle of the Pyramid, 16 Jun 2008 in Articles
• Managing the Customer Experience, 16 Jun 2008 in Articles
• How can engagement be seen as more than an HR initiative?, 16 Jun 2008 in Newsletters
• What ROI could you gain from increasing employee engagement?, 16 Jun 2008 in Newsletters
• Can change be an opportunity to enhance employee engagement?, 16 Jun 2008 in Newsletters
• Why is it harder to engage employee commitment across organisational boundaries?, 16 Jun 2008 in Newsletters
• Amey, 16 Jun 2008 in Clients
• British Telecom, 16 Jun 2008 in Clients
• The Doctors Laboratory, 16 Jun 2008 in Clients
• CTO, 16 Jun 2008 in Clients
• NTL, 16 Jun 2008 in Clients
• Business Link, 16 Jun 2008 in Clients
• Smith & Nephew, 16 Jun 2008 in Clients
• O2, 16 Jun 2008 in Clients
• Orange, 16 Jun 2008 in Clients
• London Luton Airport, 16 Jun 2008 in Clients
• Canto, 16 Jun 2008 in Clients
• CTU, 16 Jun 2008 in Clients
• Commonwealth Telecommunications Organisation, 15 Jun 2008 in Testimonials
• British Telecom, 15 Jun 2008 in Testimonials
• Canto, 15 Jun 2008 in Testimonials
• O2, 15 Jun 2008 in Testimonials
• Smith & Nephew, 10 Jun 2008 in Testimonials
• Employee and Customer Surveys, 10 Jun 2008 in Surveys & Diagnostics
• ACP EU Project Assistance, 10 Jun 2008 in Transformation Services
• The Doctors Laboratory, 10 Jun 2008 in Testimonials
• Why does employee engagement generate up to 45% greater productivity?, 26 Apr 2008 in Newsletters
• Cable & Wireless, 26 Apr 2008 in Clients
• Secrets of Engaging Employees, 26 Apr 2008 in Training & Event Portfolio