About
Coote Harvard is a consulting and training firm specialising in helping organisations like yours create conditions for extraordinary employee engagement.
We help you and your teams understand and develop the drivers of engagement and remove personal and organisational barriers to success.
We focus on practical ways to link Human Resource and business performance management processes to promote success behaviours throughout your organisation.
Your employees come to work to do a good job but, despite their best intentions, don’t always deliver their best in helping you achieve excellent results and performance. We help you and your teams understand the drivers of high performance in your environment and learn to remove personal and organisational barriers to success. You will engage and delight your employees when collective skills begin to improve and frustrations and pressure points are minimised. Watch their motivation and energy for improving performance increase day by day.
Our approach is to work alongside you and your people to integrate critical behavioural and operational elements that drive business success:
- Empowering People
- Streamlining Process
- Building Profitability
- Retaining Customers
We help you create practical solutions that build customer satisfaction and business success. Where a systems issue emerges, we work with partners to identify and implement an appropriate solution.
Typical projects include:
- Executing a new business strategy
- Planning and implementing a customer focus programme
- Assessing and developing an engagement agenda
- Facilitating an engagement strategy
- Learning & Development programmes e.g. in commercial awareness or leading change
- Designing and implementing a balanced scorecard
- Diagnosing and improving teamworking
- Implementing a performance management system
- Designing and implementing change management initiatives
We know that change is neither delivered nor sustainable until your people understand and take ownership of new goals. Consequently, we work participatively with your managers and teams to encourage learning and build their confidence and capability to increase Customer Value for the future. Each fresh solution is created with your company in mind, ensuring all events and actions are relevant to your situation.
We analyse all aspects of the Scorecard: customer and bottom line results, workplace circumstances, organisational culture, relationships, management approach and an overview of key operational processes to identify the fundamental issues and any relevant training needs.
If the problem is skills based, we agree objectives, budget, timescales, work release options and manager involvement, before designing the solution for your sign-off.
For a more activity based problem such as low motivation or morale, a solution could include a range of facilitated changes such as:
- Revised team meeting process & style
- Adjustment to the management employee relationship
- Formalise the decision making process
- Innovation teams
- Internal communications
- Active devolution of responsibility
- Skills training
We custom design all consultancy, interventions, training and any follow up advice to ensure your problem has our complete focus.
Our methods are up to date and well tested: we feel that people respond and learn best in an atmosphere of openness and comfort where they can see the practical relevance of a skill and practice its application in a secure and motivating environment. We provide opportunities for discussion and interaction with others, recognising and capitalising on the depth of your experience. We help build your confidence and skill and assist in planning to minimise relevant weaknesses.
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